Refunds & Returns Policy

At SupaPharm, we strive to ensure you are completely satisfied with your purchase. Our refund and return policy provides a transparent and hassle-free process.

1. Refund Policy

If you are not entirely satisfied with your purchase, you can request a refund under the following conditions:

• Refund requests must be made within 30 days of purchase.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase is required for all refunds.

Refunds will be processed within 7–10 business days once your request has been approved. The amount will be credited to your original payment method.

2. Return Policy

You can return products under the following guidelines:

• Returns must be initiated within 30 days of purchase.
• Returned items must be in their original condition and packaging, including all tags and labels.
• Certain items, such as personal care products, perishable goods, and customized items, are not eligible for returns unless faulty or damaged.

3. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Perishable goods
• Customized or personalized items
• Opened or used personal care products

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at support@supapharm.com.au with your order details and reason for the return.
2. Our team will provide you with a return authorization and instructions.
3. Pack your items securely and ship them to the address provided in the return instructions.

5. Shipping Costs

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
• For all other returns, the customer is responsible for the return shipping costs.

6. Contact Information

If you have any questions about our refund and return policy, please contact us:

• Email: support@supapharm.com.au
• Phone: +61 2 9538 7469
• Address: Suite 2024, 1 Salmon Close, Penrith, NSW, 2749, Australia

Thank you for shopping with SupaPharm!