Privacy Policy

    1. SupaPharm
    2. Privacy Policy
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    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase fromwww.supapharm.com.au (the “Site”).

    PERSONAL INFORMATION WE COLLECT

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    • -“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    • -“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    • -“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

    Order Information submitted through the website may be used for retargeting or marketing purposes or to advertise you about upcoming benefits you may obtain from us.

    OFFLINE DATA

    If you do not wish us to use your records in any way other than as health records you may advise in writing at support@supapharm.com.au. In such circumstances, you should not place any orders using the website, but directly order with our staff.

    Records stored and retained in compliance with the pharmacies statutory requirements are not used retargeting and marketing.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

    • - Communicate with you;
    • - Screen our orders for potential risk or fraud;and
    • - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION

    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy .

    You can also opt-out of Google Analytics here: .https://tools.google.com/dlpage/gaoptout .

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIOURAL ADVERTISING

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at  http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by advising us in writing at support@supapharm.com.au

    DO NOT TRACK

    Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

    DATA RETENTION

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    Any at all deletions are subject to the ongoing requirements to maintain records in accordance with the NSW Poisons and Therapeutic Goods Regulations.

    MINORS

    The Site is not intended for individuals under the age of 16

    CHANGES

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@supapharm.com.au  or by mail using the details provided below:

    Suite 2024 - 1 Salmon Close, Penrith, NSW, 2749, Australia (p) refer to website

    ** END PRIVACY POLICY**