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FAQ's

Supplements are products designed to support your overall health and wellness. They typically contain vitamins, minerals, herbs, amino acids, or other natural ingredients. Unlike prescription medications, supplements are not intended to diagnose, treat, cure, or prevent diseases.

Supplements are available over the counter and are not subject to the same strict regulations as prescription medications. Prescription medications undergo extensive testing for safety and efficacy, while supplements are regulated as food products and do not require approval by regulatory bodies before being sold.

Supplements are generally safe when used as directed. However, individual responses can vary, and some supplements may interact with medications or existing health conditions. It’s always a good idea to consult with your healthcare provider before starting any new supplement.

Before taking any supplement, ensure you understand its intended use, recommended dosage, and potential interactions with medications or health conditions. Choose high-quality supplements from reputable companies to ensure you’re getting safe and effective products.

The expiry date indicates the minimum period during which the supplement is expected to retain its stated potency and effectiveness if stored under the recommended conditions.

Store supplements in a cool, dry place, away from direct sunlight, heat, and moisture. Always follow the storage instructions provided on the packaging to ensure the product remains effective for as long as possible.

While supplements don’t spoil like food, they may lose potency after the expiry date. If your supplement has changed in appearance, smell, or texture, it’s best to replace it with a fresh product.

Improper storage conditions, such as high temperatures or excessive humidity, can degrade the potency of supplements. If you suspect your supplements have been stored incorrectly, check for visible changes and consult with the manufacturer or a healthcare professional.

Proper storage helps maintain the potency and effectiveness of supplements. Exposure to extreme temperatures, light, or moisture can cause the active ingredients to degrade, reducing their benefits.

If your supplement requires refrigeration, store it in the fridge as directed. If it was delivered to you, ensure it remained cool during transit. If you’re unsure about the condition of your supplement upon delivery, contact the supplier for guidance.

If supplements have been exposed to extreme heat, sunlight, or moisture, they may no longer be effective. If this happens, inspect the product for changes in appearance or texture and consult with the manufacturer or a healthcare provider.

We offer your access to the qualified Australian Healthcare Practitioners who are supported by emerging technologies like AI. They will review a series of questionnaires, or you can use our AI HCP who is trained on using thousands of pages of information about products and health conditions and can empower you to take control of your health.

Supplements are intended to support your health, and results may take time. Consistency is key, and it’s important to pair supplements with a balanced diet and healthy lifestyle. If you’re unsure about the effectiveness of a product, consult your healthcare provider.

Some supplements may interact with prescription medications or medical conditions. We will review any medication list you provide us and advise you of any issue such as a drug interaction.